Over the past few months we have missed each and every one of you and as we prepare for the world to open up once more, we at The Set Collection have been working hard to ensure that when the time is right you feel safe in returning to our hotels.
In order to safeguard the health and wellbeing of our guests and employees, we have raised our standards even further in meeting the health and safety challenges presented by COVID-19. See below to read ‘The Set Collection Safe Stay’ including implemented changes at every step of the guest journey. We are committed to ensuring that you stay safe and well in all of our hotels. All standards will continue to be reviewed and re-evaluated regularly to ensure relevance and that they are based on the guidance of the World Health Organisation and local health and government authorities.
Throughout the pandemic, we have been updating our booking & cancellation policies in order to offer you as much flexibility as possible. This continues and we kindly invite you to contact our reservations team should you have any questions or enquiries. We cannot wait to welcome you back into our lobbies, our guest rooms, our restaurants and our spas. More than ever, our teams are ready to capture your hearts and minds as you explore and re-engage with us in some of the world’s most vibrant destinations.
Until we meet again, please stay safe and healthy.
Wherever possible we encourage guests to connect with us through touchless and contactless mediums. Whether via a phone call, WhatsApp message or email, we are here for you before, during and after your stay.
We will contact all guests three days prior to arrival to discuss all elements of your stay with us.
Information will be shared digitally when feasible including invoices upon check out.
While face-to-face interactions may be more limited during your stay, we will remain as connected as ever.
Guests and employees at hotels of The Set Collection will follow the social distancing protocols of 1.5m throughout all areas in the hotel.
Guest greetings (The Set Collection greeting ritual) have been modified to comply with social distancing guidelines.
Certain areas will be marked with signage to promote social distancing.
Elevators may only be used by one guestroom at the same time.
Our lobby lounge, restaurants and other public areas have been adjusted in order to promote social distancing.
In order to welcome groups, seating capacities in event rooms are adjusted to meet social distancing guidelines.
PERSONAL PROTECTIVE EQUIPMENT
Our employees throughout the hotel may if they wish be wearing a face mask as part of their uniform.
Other Personal protective equipment such as gloves, hand sanitizer and disinfectant wipes are available for all of our employees.
Personal face masks and additional amenity items such as hand sanitizer, disinfectant wipes and gloves, will be offered to guests where available.
Staff that are in direct contact with guests or their belongings will wear a face mask and gloves which will be changed following each and every guest interaction.
To maintain a safe distance and minimise contact, physical barriers have been installed in certain areas of the hotel.
These include barriers such as transparent screens at desks so that when necessary our team can interact with guests in a safe manner.
Exceptional focus on hygiene & cleanliness
All of our employees follow strict rules for personal hygiene and have been trained to follow social distancing guidelines based on information from the World Health Organisation and local health and government authorities.
There are hand sanitizing stations placed throughout all high-traffic areas, public spaces and back-of house areas.
The cleaning of all guest rooms and public areas have been enhanced to adhere to World Health Organisation and local health and government authorities cleaning protocols.
This includes more frequent and in-depth disinfecting of high-touch areas, while using the correct cleaning materials to neutralise the Covid-19 virus.
The Set Promise: a responsibility we share
We will do everything we can to safeguard the health and wellbeing of our guests and employees. We also know that we can rely on you, our guests to help stop the spread of COVID-19 and ask that when staying with us, you follow our guidance when in and around the hotel.
We have raised our standards even further in meeting the health and safety challenges presented by COVID-19. Thank you in advance for your assistance in keeping us all safe during your visit with us.
Enhanced and consistent training
All of our employees have followed training in order to secure a safe and clean visit for our guests.
This training is ongoing and consistently updated when needed to ensure a dedicated focus from our employees when looking after the health and safety of our guests.
The Set Collection have implemented health screenings for all incoming guests and employees, which are mandatory by law.
Prior to an arrival, we will contact our guests to ask about their wellbeing.
Upon arrival, a mandatory health screening questionnaire will be executed prior to entering the building, this may include a temperature check.
Should a guest or employee show any concerns around their wellbeing or symptoms of COVID-19, the hotel will respond immediately by following all current public health guidelines.
Employees feeling sick must stay home, those exhibiting symptoms will be required to self-isolate.